Position: Permanent (Full time)
No. of Position: Multiple
No. of Position: Multiple
Job Country: Pakistan
Experience: 3+ years
Tag line: Visionary programmer having experience in multiple languages specially .NET who can help resolve customer's programming issues
Job Details
The ideal candidate will be responsible for configuring and troubleshooting our products (APIs) to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work with complex software product issues will also make you an ideal candidate.
The ideal candidate will be responsible for configuring and troubleshooting our products (APIs) to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work with complex software product issues will also make you an ideal candidate.
Technical Software Support Engineer would be responsible for the following jobs:
- Reproduce customer environment and run tests
- Manage and address electronic tickets efficiently
- Liaise between product teams, business teams, and customers to properly address customer problems
- Troubleshoot software issues reported by customers
- Answering queries on the forums
- Writing blog posts on our internal and external blogs
- Promoting blog posts on social media
- Managing release announcements and updating customers about fixes
- Competitive salary
- Not travel to office required; work from home
Technical Requirements
- Must have solid experience with Microsoft and .NET technologies
- Should have good understanding of overall programming languages echo system
- Should be able to learn new language or tool quickly to help resolve simple issues
- Must be willing to tackle complex customer issues and log those issues in ticketing sytem
- Should have basic knowledge of social media marketing skills or be willing to learn new things in this direction
- Technical English writing skills should be excellent with good command on grammar etc.
General Requirements
- Ability to explain complex things in easy and natural written English
- Excellent time management skills and the ability to work on your own
- A willing team player with good communication and interpersonal skills
- Should be self disciplined, pro-active, self-motivated and responsible
- Able to work independently with minimum supervision
- Must have good problem solving skills
- Ability to handle multitasking
- Ability to estimate realistic project delivery estimates and meet deadlines
- Ability to stay up-to-date on latest technologies and implementations
How to apply?
Please send your resume to shahzad dot latif at aspose dot com with the subject of asposejobs.blogspot.com - Software Support Engineer.
